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Year : 2022  |  Volume : 14  |  Issue : 3  |  Page : 209-214

Dental care service quality assists in comprehensive clinical dental risk management: A narrative review

1 Doctoral Study Program in Dental Science, Surabaya, Indonesia
2 Doctoral Study Program in Dental Science and Department of Dental Public Health, Faculty of Dental Medicine, Universitas Airlangga, Surabaya, Indonesia

Correspondence Address:
Prof. Darmawan Setijanto
Jl Mayjen Prof. Dr. Moestopo, No. 47, Surabaya, East Java 60132
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/jioh.jioh_221_21

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Aim: There are numerous studies developed to assess the service quality in health care. Risk management in health care is viewed as the most difficult duty during the delivery of health services, as healthcare risks have a significant impact on the wellbeing of patients, clients, visitors, and healthcare employees and can disrupt the smooth delivery of health services. The aim of this study is to review the literature associated with the critical contribution of risk management theory in measuring the quality of dental services. Materials and Methods: The main search engines used for the literature review were PubMed central and ScienceDirect. Articles were limited to those published within the past 5 years. The article type was review articles. Result: The initial search retrieved 30 articles. After a full‐text review of all the articles, only 10 were included. The review article contributes to the knowledge that the involvement of risk management theory in the assessments of service quality can affect the increasingly high quality of service and avoid a harmful effect on patients in dental practices. More risk management procedures were used in dental treatment, which had a favorable impact on the quality of service provided to patients. Conclusion: The application of risk management theory in dental practices can continuously improve patient care while also lower the incidence and severity of accidents that could lead to medical malpractice or professional liability lawsuits.

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